FAQs

How do the Orsden Jackets fit?

 

Our jackets have an alpine (slim) fit that is comparable to other premium insulated stretch ski jackets. If you are between sizes, we recommend sizing up. Please reference our sizing charts on each product page for detailed measurements.

 

How do I return or exchange an item?

 

Returns and exchanges will be accepted within 30 days of purchase. Items must be in a new, unworn condition.

Simply email returns@orsden.com to receive your prepaid shipping label and initiate the process.

If you have additional questions, please contact Orsden Customer Support at support@orsden.com or 802-297-7510 (between 9 am and 5 pm EST).

 

What are the care instructions?

 

Close all zippers and tabs before washing. Machine wash cold separately. Do not bleach. Tumble dry low. Cool iron. Do not dry clean. We also recommend using a detergent specially formulated for waterproof outerwear. For stubborn stains, apply the specialty detergent with a sponge or soft nylon brush to pretreat the area before washing.

 

Do you have a guarantee for your products?

 

We want you to be happy with our products and we're committed to delivering high quality gear. If you experience any issues, please email us support@orsden.com and we'll work with you to find the optimal solution.

 

Does Orsden do group sales?

 

We'd love to work with your group to meet your gear needs. Please email support@orsden.com with your inquiry.

 

Do you ship internationally?

 

For international orders, please contact Orsden Customer Support at support@orsden.com or 802-297-7510 (between 9 am and 5 pm EST).

 

Do you have other products?

 

We're launching ski pants for Winter 17/18. Stay tuned for other products! From lodge wear to kids’ jackets to mid-layers, you never know what you might find for future ski seasons.

 

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