FAQs

Do you have a size guide?

 

Sizing varies across our brands. We do our best to provide accurate size guidance in the Size & Fit section on each product page. If you have further questions, we're happy to assist. Look for the live chat icon on the bottom right corner of the screen, email support@orsden.com, or give us a call at 802-297-7510. 

 

What is the return policy?

 

Items will be accepted for return or exchange in a new, unworn condition within 14 days of delivery. The only exception is for items purchased between November 20th - December 24th. During this holiday period, items will be accepted by January 1st or within 14 days of delivery, whichever is later. To complete your return or exchange, please email support@orsden.com to receive a prepaid shipping label. For returns (without an exchange), a $7.99 shipping and processing fee will be deducted from the refund amount. For exchanges, please specify in your email the new item(s) you wish to receive. 

Do you ship internationally?

 

In most cases, we can ship internationally. Look for the live chat icon on the bottom right corner of the screen, email support@orsden.com, or give us a call at +1-802-297-7510 and we'll walk you through the process.